Frequently Asked Questions
Your guide to the ultimate handheld gaming experience.
Does my Retroid Pocket come with pre-installed games?
No, our devices are shipped with a clean Android installation. Users must provide their own legally obtained ROMs and game files to comply with copyright laws.
How long does international shipping take?
Standard international shipping typically takes 10 to 20 business days. We also offer 4PX and DHL express options for faster delivery depending on your region.
What is your return policy for defective units?
We offer a 15-day return window for any hardware defects. If your device arrives with a manufacturing issue, please contact our support team with your order number and video evidence.
Can I upgrade the storage on my device?
Yes, all Retroid Pocket models feature a microSD card slot which supports up to 1TB of additional storage for your game library and applications.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal.
How do I update the firmware on my Retroid Pocket?
Updates are delivered Over-The-Air (OTA). Simply connect your device to Wi-Fi, go to Settings, and select System Update to download the latest software enhancements.