Returns & Exchanges
At Retroid Pocket, we want you to be completely satisfied with your handheld gaming experience. If your device is defective or doesn't meet your expectations, you can return it within 15 days of delivery for a refund or exchange.
Initiate a Request
Contact our support team at [email protected] with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.
Ship the Item
Affix the provided shipping label or use a tracked shipping service to send the package to our designated service center for inspection.
Processing and Refund
Once our technicians verify the condition of the hardware, we will process your refund or ship out a replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing